Electronic components. Distributor, online shop – Transfer Multisort Elektronik China

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General terms and conditions of special offers

How to Order

Phone and email order: To place an order by phone, please call 0755 8666 0094. Our local team in Shenzhen speaks Chinese, English and Polish. You can also place an order via e-mail [email protected]. Website order www.tme.hk If you visit our website for the first time, or if you do not have your login and password yet, fill in the new Customer registration form and register in our Customers’ database. Please be aware that you can place orders even if you do not have an account on our e-commerce. If you already have your login data, fill in the login and password fields and confirm with the "Login" button. If you log in to your account you can check: Company Users – if you log in as a Company Administrator you can add a new Contact Person who can place orders on behalf of the Company. If you log in as a Default User, you can only check who is added as Company User. Orders – check the status of previous orders, reorder or just place a new one. [*please note that your previous orders placed on www.tme.eu will not be visible on this e-commerce] Wishlist – add products to the Wishlist. Addresses – check your company’s billing address and add new or edit existing Shipping Addresses. Agreements and Newsletter – check or change all the consents that you gave. Account Information – check or change your account’s data: first name, last name, phone number and password. Change e-mail – you can change your e-mail used to log in to our site, but please be aware that changing your e-mail means changing your login. Adding products to the cart: To find an appropriate product please use the search engine or browse through groups of products in the “All products” menu. To add a product to the cart, simply click the “Add to cart” button which can be found on the product’s page or the category’s list. If you added products before and after logging in to your account, those carts can be merged after login. If you add products to your cart after midnight, they will appear in the cart (in the upper right corner of the site), so that you can continue adding new items to your order. Remember that products added to your cart, which you will not order during the day, will be permanently deleted from the cart and moved to a new Wishlist Enter the quantity of the selected product, paying attention to Multiplicity – if there is an information that you can order multiplicity of 100 items, you you can only order the quantity that is multiplied by this number (e.g. 100, 200, 300, etc.). Minimum product quantity, which is specified by the smallest quantity stated for a given product in the price chart (e.g. if a product has Min:3 you cannot order 1 or 2 products), After adding all products to your cart, please click the “Proceed to Checkout” button to go to the next step of your order where you have to select a shipping address. When the address is checked click the “Next” button to check agreements and place an order. Types of payment: the kind of payment for a given order cannot be changed via the website. Please contact our Sales Department if you would like to use some other option; advance payment – if you use this form of payment, after placing your order you will see the window with links to the SixPayments/PayU/BankTranfer payments. You will also be able to print or download the pro forma invoice in the PDF format; transfer X days - after placing your order you will see the order summary. Before placing an order you can modify the quantity of the products, shipping address or delete the product. To do so, proceed to the cart and make the necessary changes. Please be aware that no changes can be made after placing an order. If needed, please contact our Sales Department to do so. NOTE! If for some reason you cannot add a product to your cart, please contact our Sales Department.

Means and cost of transport

Modes of payment

Our company's payment methods include: Prepayment Bank Transfer SixPayment PayU Prepayment This is the standard payment method. You can create a pro forma invoice at www.tme.hk or contact the TME staff. Orders for prepayment cannot be combined with other orders. Shipping costs are included in each separate invoice. Bank Transfer This is the payment method confirmed after an individual negotiation with the customer. The length of the transfer depends on the value and period of the order in our company. Each sales document issued by TME has a corresponding bank and account number, and you should transfer the amount you have set. For China, this is: Dollar transcations: Bank name: mBank S.A. Oddzial w Lodzi Address: ul. Kilińskiego 74 90-119 Łódź Account number: PL20 1140 1108 0000 37 79 1000 1013USD SWIFT BREXPLPWLOD Bank name: PKO BP Oddzial w Lodzi Address: al.Kościuszki 15 90-959 Łódź Account number: PL46 1020 3352 0000 1902 0260 3363 USD SWIFT BPKOPLPW Payments for the orders must be made to the account number indicated on the invoice. SixPayment SIX Payment Services is supported by one of the largest European payment service providers. The system offered by the SIX Group guarantees Swiss quality and security of payments. The SIX Payment Services system supports Visa, MasterCard, Discover, Diners Club and Maestro cards. This payment system supports transactions in USD (as well as PLN, EUR, GBP, DKK, SEK, BGN) between the customer and the Polish company - Transfer Multisort Elektronik Sp. z o.o. PayU PayU is a secure system for express online payments, which works successfully and reliably in many online shops. Three options are available: express transfer, card payment, and BLIK payment. The PayU system can be used by customers purchasing from Transfer Multisort Elektronik Sp. z o.o. in USD, EUR, PLN. Currently we are working on launching WechatPay, Zhifubao and Union Pay credit cards. Stay tuned for the updates!

Sales documents

TME issues a sales document to every transaction made. It is always a VAT invoice, but depending on a Customer and a transaction type, there may be the following types of VAT invoices. Net VAT invoice, containing net prices and goods values. The tax is fixed as a product of value multiplied by rate. This type of invoice is received by Customers with business activity, having legal personality and organization units not having legal personality to which separate regulations grant legal capacity. Issuing a net VAT invoice can depend on providing TME with the documents confirming conducting business activity or holding legal personality. Gross VAT invoice, the invoices containing prices and values of goods with VAT. This kind of invoices is received by all individual Customers (consumers). Customers with their head office outside the European Union receive the VAT invoice and the EAD customs document containing a unique MRN number together with the goods. This code should be presented on the European Union’s border. If the goods do not leave the European Union’s customs border within 150 days from the EAD document issuance or if crossing the border is not confirmed by the Border Customs Office, you will be charged with the tax on goods and services (VAT), according to the current rate being in force.

Complaints

If you would like to file a complaint, please describe your case by providing the below information and send it to [email protected]. customer number invoice number contact person telephone e-mail symbol of the product quantity reason for complaint suggested solution remarks COMPLAINT FORM NOTICE! Issuing a complaint does not release the customer from obligation of paying for the invoice for the time of examining the complaint. RULES FOR RECEIVING AND PROCESSING COMPLAINTS The complaint procedure is conducted in accordance with the law and the seller’s terms and conditions. Do not remove our identification labels from the products. Leave the products in their original packaging and store them according to the manufacturer's instructions. Fill in the complaint form attached to the parcel and send it together with the products, by post, to our address (we do not accept COD parcels). If you are an individual customer (consumer), please contact the Complaints Department at +48 42 645 55 65 before sending the products. In case of positive complaint consideration, as confirmation of the agreement of the conditions between the parties and their implementation a corrective invoice will be issued. INFORMATION ON PERSONAL DATA Your personal data will be processed for the purpose of exercising your rights under applicable law in connection with a contract of sale, pursuant to Article 6(1)(c) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC. The recipients of your personal data may be entities processing personal data on behalf of the controller in connection with the processing of complaints and may include, among others, IT service providers, courier companies, payment operators, where such entities process data on the basis of an agreement with the controller and only in accordance with the controller's instructions. Your personal data will be retained until the obligation to retain them expires, i.e. for one year after the settlement of the complaint. The provision of personal data is voluntary, but it is necessary for the complaint to be filed and processed.

Useful Information

Costs of Management of Waste

According to the amended WEEE directive from 14.02.2011 TME has no obligation to present waste management costs to its customers.

Newsletter Regulations

Data protection policy

Cookies policy

What are cookies? A cookie file is text file stored by a website on a computer or other device connected to the Internet, allowing this website to recognize the visitor’s browser or to store information or settings in it. Cookies usually contain their original website name, their time of storage on a computer or other device and their unique number. Cookies allow to identify the user's device, ensure efficient navigation between websites, remember the user’s preferences and improve the overall comfort of using the website. Some cookies are necessary to use the site in full scope. Cookies are also used to learn the user's preferences by tracing their history of web browsing. Session cookies are automatically deleted when the user closes their browser, whereas persistent cookies remain on their computer even when it is closed (among other things, in order to save the user’s settings when they visit the website again). Why we use cookies? We use cookies on our website www.tme.hk to help users navigate through websites, collect statistical information about the visitors and store data about their preferences regarding the site navigation. Also, we use cookies to improve the site support and to meet the users’ expectations. Additional information about the cookies used on the Transfer Multisort Elektronik Sp. z o.o.’s websites Cookies used on www.tme.hk: a) Essential cookies – these cookies allow users to move around the website and use the full range of its features such as getting access to secure website areas. Without them, some parts of our website will not work, such as purchasing function. They do not collect information about the websites viewed on the Internet, or those that could be used for marketing purposes. b) Cookies connected with efficiency – Using these cookies we collect information about how the visitors use our website, including data on the sites visited by these users and potential errors. Cookies in this category do not collect any information that could reveal the identity of the user: they are treated as anonymous data and used only for statistical purposes – to improve the operation of our website, to recognize the visitors’ interests and to measure the effectiveness of advertising campaigns. c) Cookies connected with functionality – these cookies improve the quality of browsing our website resources, providing an extension of functionality, for example by storing the user’s preferences (eg choice of country, language) d) Third-party cookies – third-party cookies can be used on the website www.tme.hk. These will be cookies both from mechanisms that are installed on www.tme.hk servers and created by third parties as well as files managed by the external third-party mechanisms. These files do not collect any information that could reveal the identity of users: they are treated as anonymous data and used only for statistical purposes – to improve the operation of our website, to learn about visitors’ interests recognition and to measure the effectiveness of advertising campaigns. Cookies management At any time, the user can control the use of cookies by their browser, the browser’s Help function should provide information how to do it. Information on cookies management is available in any browser’s Help. In particular, the browser can be set to cut off the use of cookies, to block them or to send warning before a cookie is stored on the user’s computer. Please note that you need to change the settings separately in each browser and on each computer you use. Important: If the user turns off all cookies or blocks the function of cookies for this website, it may happen that, although you will still be able to use it, some features may not work properly or may not work at all. For example, if you block or, in other words, reject the option of accepting cookies, you will not be able to take advantage of these features on a website that require login. General information about cookies and how to remove or reject cookies can also be found on the website www.aboutcookies.org. For the information about the use of cookies on mobile phones browsers and how to reject or delete them, please refer to the phone user’s manual. Change of the cookies use policy This document may be updated from time to time due to changes in the TME website or regulations related to cookies, so we encourage the users to check it on a regular basis in order to obtain current information about how TME uses cookies. This document was last modified on 2022. The latest version of the policy is available on this website. Any questions and/or comments regarding the cookies use policy by Transfer Multisort Elektronik Sp. z o.o. should be reported at: [email protected]

GDPR Information

Dear Sirs and Madams, With effect from 25 May 2018, the current data protection legislation is amended. The General Data Protection Regulation of 27 April 2016 (hereinafter referred to as “GDPR”) is in force. Therefore, we address this information to our Customers and Potential Customers to inform you about how we process your personal data. Data Controller Your personal data controller, i.e. the entity which decides about the purposes and methods of processing your personal data is Transfer Multisort Elektronik sp. z o.o. with its registered seat in Łódź, address: Ustronna 41, 93-350 Łódź, Poland (hereinafter referred to as TME). Providing the data is voluntary, but necessary in order to conclude an agreement and subsequently provide the service as ordered. Obtaining information on personal data processing In matters relating to personal data protection, you can contact the Data Protection Officer at [email protected] or write a letter to our registered seat. Data collection and the processing purpose We process your personal data due to the fact that it is necessary for the performance of the contract concluded with you, i.e. the provision of the service (which is in accordance with Article 6(1)(b) of GDPR) including: registration of the User in the order processing system and provision of User service, including presentation of product offers and order processing (which is in accordance with Article 6(1)(b) of GDPR); handling complaints (which is in accordance with Article 6(1)(c) of GDPR); pursuing contractual claims (which is in accordance with Article 6(1)(f) of GDPR) where the right to pursue claims is the legitimate interest; archiving purposes (which is in accordance with Article 6(1)(c) of GDPR); statistical purposes (which is in accordance with Article 6(1)(f) of GDPR) where the legitimate interest of the controller is to possess information about the statistics of our activities, which allows us to improve our business. In addition, the law requires us to process your data for tax and accounting purposes. Furthermore, we may process your data for marketing purposes, i.e. to promote our products and services. If we do this without the use of electronic means of communication, the legal grounds for carrying out such activities is Article 6(1)(f) of the GDPR, where conducting marketing activities is the legitimate interest of the Controller. On the other hand, if we use electronic means of communication for this purpose, i.e. e-mail, telephone, we process data only on the basis of your consent (which is in accordance with Article 6(1)(a) of the GDPR). Data recipients Your personal data may be transferred to other entities, also entities that process your data on their own behalf, including but not limited to: parties conducting postal or courier activities; banks and payment intermediaries (depending on the payment method chosen by the Customer) – for undue payment recovery purposes; payment intermediaries (if the Customer chooses this payment method) – for the purpose of making payments; government authorities or other entities entitled by law, for the purposes of performing our obligations (tax offices, law enforcement agencies, etc.); entities managing our IT systems (hosting companies, IT service providers); Shenzhen TME Electronic Trading Company Ltd. – our Chinese subsidiary, which supports us in handling any activities undertaken by our customers through our website at www.tme.hk, including account registration, preparing quotations, processing orders, tracking shipments and potential complaints regarding ordered products. entities providing us with legal counsel, accounting, tax, claim collection, and advisory services. TRANSFERRING PERSONAL DATA TO THIRD COUNTRY Your data will be transferred to People’s Republic of China, where our Chinese subsidiary – Shenzhen TME Electronic Trading Company Ltd., has its seat. The European Commission has not determined, that People’s Republic of China offers an adequate level of data protection. Therefore, we adopted appropriate safeguards within the meaning of article 46 of GDPR, by signing with Shenzhen TME Electronic Trading Company Ltd. standard data protection clause adopted by the Commission in accordance with the examination procedure referred to in article 93 (2) of GDPR. If you wish to obtain copy of this clause, please contact our Data Protection Officer by email at [email protected]. or write a letter to our registered seat. Personal data retention period Your personal data will be retained for the duration of a contract (performance of services) and after its termination: data included in contracts - until the contractual claims become barred by limitation (up to 10 years from the contract completion date); for the purposes required under applicable law, in particular the obligation to retain accounting documentation, issue invoices, etc.; statutory warranty and complaint-related documentation shall be stored for 1 year after the expiration of the statutory warranty period or after complaint settlement; Data retained for marketing purposes: data processed on the basis of consent – until withdrawal of such consent; data processed on the basis of TME’s legitimate interest – until an objection to data processing is filed; data provided via a contact form – until any possible claims become barred by limitation (up to 3 years). Rights related to personal data processing You have the right to access, rectify, delete, limit the processing of, transfer, object to the processing of and withdraw your consent to the processing of your personal data at any time, which shall not affect the lawfulness of processing based on consent before its withdrawal (provided that the processing is based on consent). Furthermore, if you consider that the processing we carry out infringes the provisions of GDPR, you have the right to lodge a complaint with the data protection supervisory authority. Automated data processing (profiling) Your personal data will be processed automatically (including in the form of profiling), but this shall not have any legal effect on you or significantly affect you in a similar way. Personal data profiling by TME involves the processing of your data (also by automated means), by using it to evaluate certain information, in particular to analyse or forecast personal preferences and interests.

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