How to Order

Phone and email order:

Website order www.tme.hk

1. If you visit our website for the first time, or if you do not have your login and password yet, fill in the new Customer registration form and register in our Customers’ database. Please be aware that you can place orders even if you do not have an account on our e-commerce. 
2. If you already have your login data, fill in the login and password fields and confirm with the "Login" button.
3. If you log in to your account you can check:
   • Company Users – if you log in as a Company Administrator you can add a new Contact Person who can place orders on behalf of the Company. If you log in as a Default User, you can only check who is added as Company User.
   • Orders – check the status of previous orders, reorder or just place a new one. [*please note that your previous orders placed on www.tme.eu will not be visible on this e-commerce]
   • Wishlist – add products to the Wishlist.
   • Addresses – check your company’s billing address and add new or edit existing Shipping Addresses.
   • Agreements and Newsletter – check or change all the consents that you gave.
   • Account Information – check or change your account’s data: first name, last name, phone number and password.
   • Change e-mail – you can change your e-mail used to log in to our site, but please be aware that changing your e-mail means changing your login. 
4. Adding products to the cart:
   • To find an appropriate product please use the search engine or browse through groups of products in the “All products” menu.
   • To add a product to the cart, simply click the “Add to cart” button which can be found on the product’s page or the category’s list.
   • If you added products before and after logging in to your account, those carts can be merged after login. 
   • If you add products to your cart after midnight, they will appear in the cart (in the upper right corner of the site), so that you can continue adding new items to your order. Remember that products added to your cart, which you will not order during the day, will be permanently deleted from the cart and moved to a new Wishlist
5. Enter the quantity of the selected product, paying attention to
   • Multiplicity – if there is an information that you can order multiplicity of 100 items, you you can only order the quantity that is multiplied by this number (e.g. 100, 200, 300, etc.).
   • Minimum product quantity, which is specified by the smallest quantity stated for a given product in the price chart (e.g. if a product has Min:3 you cannot order 1 or 2 products),
6. After adding all products to your cart, please click the “Proceed to Checkout” button to go to the next step of your order where you have to select a shipping address. When the address is checked click the “Next” button to check agreements and place an order.
7. Types of payment:
   • the kind of payment for a given order cannot be changed via the website. Please contact our Sales Department if you would like to use some other option;
   • advance payment – if you use this form of payment, after placing your order you will see the window with links to the SixPayments/PayU/BankTranfer payments. You will also be able to print or download the pro forma invoice in the PDF format;
   • transfer X days - after placing your order you will see the order summary.
8. Before placing an order you can modify the quantity of the products, shipping address or delete the product. To do so, proceed to the cart and make the necessary changes. Please be aware that no changes can be made after placing an order. If needed, please contact our Sales Department to do so.